At Flame 'O Flames, we value and respect your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect it when you visit our website (www.flameoflames.com) and make purchases.

By accessing or using our website, you agree to the collection and use of your personal data in accordance with this policy. If you do not agree with our practices, please do not use our website.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: When you register an account or place an order, we may collect details such as your name, email address, phone number, and shipping address.
Payment Information: To process payments, we may collect your credit card or other payment information. However, we do not store your full payment details. These are processed through secure third-party payment gateways.
Browsing Information: We may collect data about your usage of the website, such as IP addresses, browser types, device information, and cookies (refer to section on Cookies for more details).
Communication Information: If you contact us for customer service or inquiries, we may collect your correspondence to improve our services.

2. How We Use Your Information

We use the information we collect from you for various purposes, including:

Order Processing and Fulfillment: To process and ship your orders, send order updates, and communicate about the status of your orders.
Customer Support: To respond to your questions, concerns, or feedback and to provide customer support.
Marketing and Promotional Activities: We may send you promotional emails or newsletters related to products, offers, and updates from Flame 'O Flames. You can opt out of these communications at any time.
Website Improvement: We use browsing data and customer feedback to enhance the user experience on our website, including website design, features, and product offerings.
Compliance and Legal Obligations: We may use your personal information to comply with legal requirements, resolve disputes, and enforce our terms and conditions.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information. These include:

Encryption: We use Secure Socket Layer (SSL) technology to encrypt your payment and personal details during transmission.
Secure Storage: Your personal information is stored in a secure environment protected by firewalls and other security measures.
Payment Gateway Protection: We use trusted third-party payment gateways for processing payments. We do not store sensitive payment data, such as credit card numbers, on our website.

While we take these precautions to protect your information, please note that no security system is completely foolproof. We cannot guarantee the absolute security of your personal data.

4. Cookies and Tracking Technologies

We use cookies to collect browsing information and improve your experience on our website. Cookies are small files stored on your device that allow us to recognize your preferences and enhance the functionality of the website.

Types of Cookies We Use:

Essential Cookies: These are necessary for the functioning of the website (e.g., login, cart functionality).
Performance Cookies: These track your activity on the website to help us improve performance (e.g., page load speed, error tracking).
Targeting/Advertising Cookies: These collect information about your browsing habits and help us serve more relevant advertisements.

You can choose to disable cookies through your browser settings. However, this may impact the performance of certain website features.

5. Sharing Your Information

We respect your privacy and will never sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers in the following cases:

Payment Processors: We share your payment details with trusted third-party payment processors to complete transactions securely.
Shipping Partners: We may share your address and order information with shipping carriers to deliver your products.
Legal Compliance: We may disclose your personal data if required by law, such as to comply with a subpoena or other legal process, to protect our rights, or in the event of a business transaction (e.g., sale of the company).

6. Third-Party Links

Our website may contain links to third-party websites. These websites may have their own privacy policies, which are independent of ours. We are not responsible for the content or practices of third-party websites. Please review their privacy policies before submitting any personal information.

7. Your Privacy Rights

As a user, you have the following rights regarding your personal data:

Access: You can request access to the personal information we hold about you.
Correction: You can update or correct your personal details by contacting us directly.
Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
Opt-out: You can opt out of receiving promotional emails or newsletters from us at any time by clicking the "unsubscribe" link in the emails or contacting us directly.

To exercise your rights, please contact us at info@flameoflames.com or call +91-6290572677.

8. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the Effective Date at the top of the policy. Your continued use of our website after such changes signifies your acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please feel free to contact us:

Email: info@flameoflames.com
Phone: +91-6290572677
Address: 12 Ghosh bagan badra, PO Italgacha, Kolkata 700079, India

By using the Flame 'O Flames website, you acknowledge and agree to the terms outlined in this Privacy Policy. We are committed to protecting your privacy and ensuring a safe and secure online experience.