At Flame 'O Flames, we craft each candle with love and care once your order is placed. As each candle is made to order, we do not offer a standard return or refund policy. However, customer satisfaction is our priority, and we want you to enjoy the products you ordered. Please read the details below to understand our return policy.

Return Policy

If you receive a damaged or incorrect product, we will be happy to exchange it for you. To ensure that we can process your return or exchange, the following conditions must be met:

Unboxing Video Requirement: To be eligible for a return or exchange, you must provide an unboxing video that clearly shows the sealed box and the condition of the product as it is unpacked. This helps us ensure that the product was not damaged during shipping or handled incorrectly.
Product Damage or Discrepancy: If the video clearly shows that the product is damaged, missing, or incorrect (i.e., a different product than what was ordered), we will accept the return and initiate an exchange.
Timeframe for Return: You must contact us within 48 hours of receiving the product, along with the unboxing video. Any claims made after this time period will not be accepted.

No Refund Policy

As our candles are made to order, we do not offer refunds. We will only provide exchanges for damaged or incorrect products, as detailed above.

How to Avail the Return/Exchange Option:

Contact Us: If you receive a damaged or incorrect product, please email us at info@flameoflames.com or call us at +91-6290572677 within 48 hours of receiving your order.
Submit Unboxing Video: You must send the unboxing video along with your order number and pictures of the product showing the damage or discrepancy.
Return Shipping: If your product is eligible for return or exchange, we will arrange for the return shipping. The return item must be in its original condition, unused, and with the original packaging.

Exchanges:

We do not offer direct exchanges but will process the return and send you a replacement product for damaged, missing, or incorrect items. If you wish to change your order for any other reason (e.g., choosing a different fragrance or design), you may need to place a new order.

Important Notes:

No returns will be accepted if the product has been used or is not in the same condition as it was when received.
The unboxing video must clearly show the condition of the box and product as they are opened. Without this, we cannot process the return or exchange.

Contact Information:

For any questions or clarifications regarding our Return and Exchange Policy, feel free to contact us:

Email: info@flameoflames.com
Phone: +91-6290572677
Address: 12-Ghosh bagan badra PO - Italgacha, Kolkata 700079

We appreciate your understanding and cooperation. Thank you for choosing Flame 'O Flames!

Returns & Refund Policy