Thank you for shopping with Flame 'O Flames! We strive to ensure that your shopping experience is smooth and your orders are processed and delivered promptly. Please read our shipping policy below for more information on how we handle your orders.

Processing Time

Once we receive your order, we will process and dispatch it within 24 to 48 hours. Please note that the time for dispatch may vary depending on the quantity of your order. In certain cases, if the order is large or requires special preparation, the dispatch time may take up to 48 hours.

Order Confirmation: After placing your order, you will receive a confirmation email with your order details.
Dispatch Time: We aim to dispatch your order within 24 to 48 hours. During busy times, or if your order has a large quantity, it may take up to 48 hours to prepare and ship your order.

Delivery Time

Once your order has been dispatched, it will be delivered to you within 10 to 14 working days. Please note that delivery times may vary depending on your location and the courier service used.

Domestic Orders: Orders within India typically take 10-14 working days to reach their destination. Delivery times can vary based on the location and other factors like weather conditions or public holidays.
Tracking Your Order: After your order is dispatched, you will receive a tracking number to track your shipment. You can use this to check the status of your delivery.

Shipping Charges

Shipping costs are calculated based on the weight of the items in your order and the delivery location. Shipping charges will be displayed at the checkout page before you complete your purchase.

Free Shipping Offers: From time to time, we offer free shipping promotions for certain order values or regions. Please check our website for any ongoing promotions.

Packaging

Your order will be carefully packaged to ensure the safety of the products during transit. We use high-quality packaging materials to prevent damage to the candles and ensure they arrive in perfect condition.

Delivery Address

Please ensure that you provide the correct delivery address during checkout. We are not responsible for delays or errors caused by incorrect or incomplete shipping information.

Delayed Shipments

While we strive to dispatch and deliver your order on time, there may be unexpected delays due to external factors such as courier service issues, weather conditions, or public holidays. If there are any delays, we will inform you promptly and provide an updated estimated delivery time.

Returns Due to Delivery Issues

If your product is damaged or incorrect upon delivery, please refer to our Return and Refund Policy for further instructions on how to proceed with the return or exchange.

Shipping Restrictions

We currently only ship to locations within India. We do not currently offer international shipping.

Contact Information

If you have any questions regarding our shipping policy or need assistance with tracking your order, please contact us at:

Email: info@flameoflames.com
Phone: +91-6290572677
Address: 12-Ghosh bagan badra PO - Italgacha, Kolkata 700079

Thank you for choosing Flame 'O Flames. We appreciate your business and look forward to delivering your aromatic candles to you soon!

Shipping Policy